What is your warranty policy?

Ulla Labs d.o.o. warrants that your Ulla hardware product (“the Product”) will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser (“the Warranty Period”).

If a defect in the Product arises within the Warranty Period, Ulla Labs d.o.o.. will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished product or component; or (b) refund the original purchase price upon return of the defective Product.

This Warranty does not apply where the instructions for use and activation of the Product are not complied with or where the Product is damaged as a result of abuse, accident, modification or other causes beyond our reasonable control. 

Before sending the product to repair please contact us via email: hello@ulla.io. This will ensure the fastest turnaround time on any repair.